FAQ

WHAT IS YOUR STORE ADDRESS?

196 Bannister Road, Canning Vale, WA, 6155

 

WHAT IS YOUR STORE OPENING HOURS?

Open Hours: Mon-Fri: 8.00am to 5.00pm, Saturday: 8.00am to 1.00pm

  

WHY IS THERE NO 'DELIVERY' OPTION ONLINE?

Our store only support local pickup currently. Please contact us on 08 9455 1454 if you need delivery service.

 

HOW WILL I KNOW WHEN MY ORDER IS READY FOR COLLECTION?

You will receive an order confirmation email or a SMS when your order is ready for collection.

 

HOW LONG DO I HAVE TO COLLECT MY ORDER?

Please collect your orders within 5 business days. An SMS or Email will be sent to you reminding you that your order is ready for collection.

 

WHAT DO I NEED TO BRING TO COLLECT MY ORDER?

To collect your order, please bring your order confirmation, along with ID (i.e. drivers licence, passport or photo ID) matching the authorised person's details as listed on the confirmation email.

 

WHAT IF AN ITEM ON MY ORDER IS OUT OF STOCK?

Our website checks store availability before you make an order, occasionally an item ordered online may be sold by the store before it can be put aside for collection. The store team member will contact you for alternative items or a refund.

 

HOW DO I PLACE A CLAIM UNDER WARRANTY?

Please go to the "contact us" page